Data deletion

How to ask MW TI to delete your data from the Boltly platform (AgenteBoltly), including data received through Facebook Login.

Last updated: October 22, 2026 · Supplementary document to the Privacy Policy.

This is a translation provided for convenience. The legally binding version of this document is the one written in Brazilian Portuguese; in the event of any discrepancy, the Brazilian Portuguese text prevails. Português (BR)

1. Data received through Facebook Login

Boltly uses Facebook Login only when the person responsible for a client company connects the WhatsApp Business account (official API) or the ad account of the company via the dashboard. Through this connection we store only:

• WhatsApp: the IDs of the WhatsApp Business account and of the phone number, the display number and the verified business name;
• Ads: the IDs and names of the selected ad account, Page and Instagram profile, and the ID of the user who granted authorization;
• the access token granted by Meta, stored encrypted and used only to send and receive messages and to manage the company's own ads.

We do not post anything to your profile, we do not read your friends list and we do not use this data for advertising.

2. How to delete this data

You can use any of the options below.

a) Through the Boltly dashboard

1. Sign in to the dashboard and open the company.
2. For WhatsApp: in Channels, click Disconnect on the official API.
3. For ads: in Ads, click Disconnect.

When you disconnect, the access token and the IDs of that connection are deleted immediately from our database.

b) Through Facebook

1. On Facebook, open Settings & privacy › Settings.
2. Go to Business integrations (or Apps and websites).
3. Find Boltly and click Remove.

This revokes Boltly's access on Meta itself. For us to also delete the record of the connection, use option (a) or (c).

c) By email

Send an email to privacidade@boltly.com.br with the subject “Data deletion request”, stating:

• your name and the email or phone number used on Boltly;
• the name of the client company, if any;
• which data you want deleted (the Facebook connection, your dashboard user account or all data).

We may ask you to confirm your identity. We complete the deletion within 15 days and reply confirming what was deleted.

3. Deleting the company account or a dashboard user

Requests to delete the company's entire account, or a dashboard user, are also made by email to privacidade@boltly.com.br. Data is erased within the periods set out in section 10 of the Privacy Policy. Some records may be kept where there is a legal obligation, such as tax documents, and in that case we explain why.

4. If you chatted with a company that uses Boltly

5. Contact

Officer responsible for personal data processing (DPO): privacidade@boltly.com.br

M DE S WANDERLEY JUNIOR TECNOLOGIA DA INFORMAÇÃO — MW TI · CNPJ 17.799.356/0001-30 · mwti.com.br