It replies, searches and sells on its own. The rules run inside the system — prices come from your own catalogue and nothing is made up.
Someone who messages at 10 p.m. gets an answer. The agent covers business hours and everything that lands outside them, on the schedule you set.
The customer describes it their own way ("filter for the wall air conditioner", "food for a large puppy") and the agent finds the item in the catalogue, at the real price.
Delivery or pickup: items, colour/size/model, address, payment method and change due. It hands back the order number and the total.
It checks the status and answers on the spot — without pulling anyone off the counter for the same old question.
It cancels on its own only before picking starts. Exchanges, returns or orders already shipped go to a human — no wrong calls.
It transcribes shopping lists sent as voice notes and handles them like text. And it remembers each customer's address and usual purchases between conversations.
A dedicated number connected by QR code, just like WhatsApp Web. Nothing to install.
Name, tone of voice, shop hours and accepted payment methods.
A spreadsheet with title, price and description — imported in bulk and indexed for meaning-based search.
From then on every message is answered right away. You only step in when it calls you.